GDPR Privacy Policy

This privacy policy explains how we use the personal information (Data) that we collect about you, when you use our services.

What information do we collect?
We collect information when you call or email to enquire about our products or services, we use this to create proposals, contracts and agreements so we can work with you. We will also collect information should you complete customer service surveys we send out when we ask you to provide feedback, we use this information to monitor our performance.

How will we use the information we collect about you?
We collect the information that you provided in order to provide you with delivery of equipment, goods or servicing & maintenance. This may involve sharing some basic details with third party service engineers directly involved in the completion of your requirements for our products and services. We use this information to process orders, invoice you and keep records. We will store your information for the duration of the agreement or contract and 6 years thereafter for tax and accounting purposes.

Marketing
We will use your information to send you seasonal special offers, surveys and invite you to events but will NOT share your information.

Access to your information & the right to correction
You have the right to request a copy of the information that we hold about you, if you would like to request any of this information a request should be made in writing to jackie@completevendingservices.co.uk or Data Controller, Complete Vending Services Ltd, Unit 18 Wilden Industrial Estate, Stourport on Severn, Worcestershire, DY10 2TH. All requests will be dealt with within the 30 days stipulated in the GDPR guidelines.

We want to make sure that your information is accurate and up to date, you may ask us to correct or remove information if you think it is inaccurate.

We keep our Privacy Policy up to date and will review it regularly over the year if any changes are made we will notify our customers.

Personal information that you supply will be used in a number of ways:
• To make lending decisions – your information will be shared with our financing / leasing partners – you will be required to sign a separate agreement to authorise.
• For accounting / tax purposes.
• Company files
• On our secure systems.

Please see an example of our Privacy notice used on the bottom of our customer agreements and contracts.

Privacy notice
Complete Vending Services Ltd collects the information that you provide on this form to enable us to provide you with our products or services & maintain records and if you agree send you marketing information about our products and services, from time to time we may send you a survey, this is so we can monitor our performance.

I give consent to Complete Vending Services Ltd to process my information.

Signed………………………………….

I am happy for Complete Vending Services Ltd to send me marketing information & surveys
Please tick if you agree             Complete Vending Services Ltd will NOT share your information with any third parties.

For further information please contact: jackie@completevendingservices.co.uk