Fully trained service engineers
We pride ourself on high quality technical service and customer care. If a fault develops with your machine you need a fast, professional and reliable service to put things right. All our technical service engineers are smartly uniformed and trained to a high standard of expertise. They carry of range of common spare parts on their vehicles so they can usually put things right on the first call.
Our technical service team cover the following:
- Fast reactive call-outs
- Service and maintenance contract agreements
- Service contracts for equipment not supplied by Complete Vending Services
As a member of the Automatic Vending Association (AVA) we are required to work to exacting standards of customer care as per the AVA Customer Charter. This means maintaining service and operating standards in accordance with a strict quality system, and training staff to observe the highest standards of standards of safety and hygiene, according to statutory requirements and AVA Codes.
Service & maintenance contracts
For complete peace of mind we recommend service maintenance contracts for vending machines and coffee equipment. All inclusive contracts means that no matter what goes wrong with the machine (bar negligence and vandalism) our customers are covered for parts and labour for the duration of the contract.
Contracts may be annual or for the duration of the lease rental. Most of our annual service contracts also include preventative maintenance calls from our service personnel to ensure beverage equipment is kept in tip top working order and reduce the likelihood of machine breakdown.
Contracts for equipment not supplied by us
Unlike most other vending companies Complete Vending Services are happy to undertake service maintenance agreements with customers who have purchased their coffee or vending equipment elsewhere. To quote for this service we usually require a engineer to briefly review the equipment to evaluate its age and condition. We realise that you may have inherited a machine from elsewhere and have absolutely no problem servicing beverage equipment originally sourced from another supplier.
Please note that in most circumstances our service contract agreements stipulate that coffee and other ingredients used through the equipment must be supplied by Complete Vending Services. This way we can be sure that low quality ingredients are not being used that can potentially aggravate service problems.